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The E-Commerce Audit Practice of Bennett Gold LLP, Chartered Accountants.


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WEBTRUST SERVICES: Availability

For entities to transact business through web sites in either a business-to-consumer or a business-to-business electronic commerce relationship, it is imperative that customer access be available to entities' sites as advertised or promised in a service-level agreement.

The WebTrust Program's Availability standards provide a comprehensive solution for e-businesses by independently verifying a web site's compliance with best practices for the availability of its e-commerce system(s) and the data it contains.

The WebTrust Availability Principle:

The entity discloses its availability practices, complies with such availability practices, and maintains effective controls to provide reasonable assurance that electronic commerce systems and data are available in conformity with its disclosed availability practices.


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